Is there a way to have a SLA KPI Instance with dynamically Warning and Failure time?
You should be returning a double value.
See the sample below.
Hi Gabriel!
I am very sorry for replying late. I have been these 14 days trying that solution that you tell me and I have some difficulties. I don't know if you could help me?
-I have made the Process and the Plugin but apparently I am getting the following error:
Exception Message: Exception occured in SLAInstance management custom action : Microsoft.Xrm.Sdk.InvalidPluginExecutionException: Warning or the Failure Time returned by Custom Time Calculation Process for the SLA Item new_CustomPluginTimeCalculationf7fa15582e64ed119561002248047792 is invalid Error Code:0x10000008
As you can see, I am returning the same values that arrive but it shows me the error mentioned above
Hi.
Yes, you can do it with some lines of code.
learn.microsoft.com/.../enable-sla-custom-time-calculation
Hi Catalinas,
What do you mean by “dynamically”? Or what are you trying to achieve with it?
I need more information for further research.
If you want to configure actions for the SLA item: https://learn.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements?tabs=customerservicehub#configure-actions-for-the-sla-item
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