Dynamics Community Forum Thread Details

Permissions - user doesn't see records that assigned by code

Hi,

We have a lot of records that were created by code.

We have a pre create plugin that change the owner of the record to be 'team1'.

Our problem is: users that have enough permissions to see those records - don't see them.

If we assign manually a record to another team and then assign it again to 'team1', Suddenly, the user sees it.

Another thing - If we create a record manually, the users can see this record (Without assign manually)

What can be the problem?

Thanks!

Hi,

For me it looks like platform bug. You should do a little more digging up, to make sure if it's platform bug or customizations bug. What I would do first is change your plugin that changes the owner to "Post-Create" (maybe even asynchronous). If course if you have also some other logic that can be difficult, but if it's the only logic, then this should be an easy change. I bet that it would resolve your problem, because Pre_create does not seem to me like a proper place to change the owner (at least in CRM 2013)

Please make sure that you are not making some sime "misspell" bug - in your code you are assigning to a team that is different team then you are assigning manually - I know this looks silly, but I saw many times such simple mistakes and people spending whole day trying to figure it out.

Also do another experiment - create a record by code (and not change anything) and create record manually. By your description user should see record 2 and not see record 1. Please compare this two records (the best way would be to compare them column by column in SQL). If you are sure that the privileges are set up correctly, you should also go to CRM SQL and check PrincipalObjectAccess table - and compare if both this records have the same entries.

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