web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Responsive image for different devices

(0) ShareShare
ReportReport
Posted on by 133

Hi,

We are creating new email templates using D365 Marketing, and would like to have responsive image according to the device, for exemple : 

Mobile : 

pastedimage1671730227199v1.png

PC : 

pastedimage1671730249559v2.png

Do you have any idea how we can achieve this without using hardcode (conditional images)?

Thank you for your help!

I have the same question (1)
  • Suggested answer
    Leco Lv Profile Picture
    Microsoft Employee on at

    Hi partner,

    I'm guessing you've probably made two templates, one for mobile customers and one for PC customers. You want to automatically send the version based on the kind of device your customer is using. Am I right?

    Unfortunately, I don't think there's a way to do that currently.

  • xhj45 Profile Picture
    133 on at

    Hi Leco Lv,

    Thank you for your answer!

    Actually we would like to use one template and the banner image will be resized according to the type of device.

    Is it possible?

    Best,

  • Suggested answer
    Leco Lv Profile Picture
    Microsoft Employee on at

    Hi partner,

    The new UCI interface will automatically adjust the display effect according to different devices.

    you could preview the display effects of different devices in advance.

    Unified Client Interface (UCI) in Dynamics 365 - Carl de Souza

    pastedimage1672884972372v1.png

    pastedimage1672885774784v3.png

  • xhj45 Profile Picture
    133 on at

    Hi Leco Lv,

    Thank you for the detail but as you can see in my example, it's not just about zooming in and out the image, the image has changed based on the device that opened the email. Any idea?

    Have a wonderful day!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 189 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 66

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans