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Problem with Tracking from Outlook and OrgDBOrgSettings Enabled/Disabled

Posted on by 109

Hi,

we have a new environment and added users mailbox to it with full success but the users are not able to track items from outllook and in dynamics I can see these alerts! That periodically the OrgDBOrgSetting swith from Enabled to Disabled and so on.. 

2023_2D00_03_2D00_22_5F00_14h02_5F00_00.png

  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Problem with Tracking from Outlook and OrgDBOrgSettings Enabled/Disabled

    Hi tesla3driver,

    It seems that these alerts do not affect tracking emails.

    In my mailbox, i also have these alerts but i can track emails from outlook successfully.

    pastedimage1679648272663v1.png

    You mentioned:  but the users are not able to track items from outllook 

    1)Track emails manually

    pastedimage1679650021258v2.png

    pastedimage1679650127384v3.png

    2)Track emails automatically

    https://learn.microsoft.com/en-us/dynamics365/outlook-addin/user-guide/set-option-automatically-track-incoming-outlook-email 

    Can't you track success in any of these ways?

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