Problem with Tracking from Outlook and OrgDBOrgSettings Enabled/Disabled

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Posted on by tesla3driver

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Hi,

we have a new environment and added users mailbox to it with full success but the users are not able to track items from outllook and in dynamics I can see these alerts! That periodically the OrgDBOrgSetting swith from Enabled to Disabled and so on..

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Leah Ju Microsoft Employee on at

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RE: Problem with Tracking from Outlook and OrgDBOrgSettings Enabled/Disabled

Hi tesla3driver,

It seems that these alerts do not affect tracking emails.

In my mailbox, i also have these alerts but i can track emails from outlook successfully.

You mentioned: but the users are not able to track items from outllook

1)Track emails manually

2)Track emails automatically

https://learn.microsoft.com/en-us/dynamics365/outlook-addin/user-guide/set-option-automatically-track-incoming-outlook-email

Can't you track success in any of these ways?