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Microsoft Dynamics GP (Archived)

Re-sending Email Check Remittances

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I want to start by saying that emailing remittances IS working.  I have a email message template for our remittance email and if I process a remittance using the "Remittance Form" against a batch, the desired user receives the email with the desired attachment.  

My problem that I'd like some confirmation or explanation for, relates to 're-processing' a remittance.  IF I update the email message template and try to re-run the "Remittance Form" process, the received email uses the old template format. If I add or remove content from the message template, these changes are not reflected.  I've gone so far as removing that remittance message template, and creating a new one.  Each time the remittance email still uses the original format.

I believe this quirk extends to the vendor. If I update the vendor's email attributes to include a 'cc' after the initial send, this is also not reflected on subsequent attempts. I've not fully validated this quirk. 

If I create a new payables batch, and process it, this new batch will use the newer message template.  

It appears as if the initial 'process remittance' creates the email structure that will be used for any and all future attempts to process that batch.  However the attached Check Remittance report IS updated if changes are made. 

The reason we find this concerning is that it makes us wonder if recurring Batches (scheduled monthly employee reimbursements for example) would not be updated if we decide to make a format change to the email message template. 

Thanks for any insight!

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  • Verified answer
    L Vail Profile Picture
    65,271 on at

    Hi,

    I believe if you are reprinting the remittance, it's going to use the same settings that existed when the remittance was originally created.

    Leslie

  • Community Member Profile Picture
    on at

    Is there any public documentation of this quirk?  Is there any identified way to reset this 'lockin'.  It seems like this is not desirable, especially if the company is using re-curring batches.  

  • L Vail Profile Picture
    65,271 on at

    Hi,

    I don't know of anywhere that it's written down. It's consistent with how Voids work, etc. I think you have a good point and recommend MS consider a way to send the same check stub to different people using the email feature with different people.

    Leslie

  • Verified answer
    Community Member Profile Picture
    on at

    Our partner (RSM) came up with this potential solution (we have not tested it as of yet)

    The best approach for updating an existing EFT batch email message. You will need to identify the appropriate record in the SY04910 company table by using the DOCNUMBR and DEX_ROW_ID fields, and updating the EmailBody field. This update will only affect the batch/document record and will not affect the message template. Hope this helps.

    Please make a backup before you perform this update, and feel free to contact me if you need further assistance.

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