Microsoft Dynamics CRM (Archived)

Incident Resolution : Populate Empty fields

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Posted on by yleclerc

1,545

I know we can't run workflows on the Incident Resolution Entity.

I'm actually looking for a solution to populate some fields on this entity, upon case resolution.

For example, we need to have some data in the "actualstart" field, which is currently left empty.

In the end, actualstart should be the same as createdon.

Are there any tools out there that could help? Otherwise I guess we will need to write a plugin.

Thanks!

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yleclerc 1,545 on at

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RE: Incident Resolution : Populate Empty fields

Thanks very much Francesco. I have been caught in another project for the past few days. But I will definitely give this code a shot when I have the chance. I will post my result then!
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Community Member Microsoft Employee on at

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RE: Incident Resolution : Populate Empty fields

Hi Yleclerc,

write a plugin using the following code:

public void Execute(IServiceProvider serviceProvider) { IPluginExecutionContext context = (IPluginExecutionContext) serviceProvider.GetService(typeof(IPluginExecutionContext)); if (context.InputParameters.Contains("IncidentResolution")) { IOrganizationServiceFactory factory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory)); IOrganizationService service = factory.CreateOrganizationService(context.UserId); Entity incidentresolution = (Entity)context.InputParameters["IncidentResolution"]; Guid incidentid = ((EntityReference)incidentresolution.Attributes["incidentid"]).Id; Entity incidentent = service.Retrieve("incident", incidentid, new ColumnSet(true)); DateTime createdon = (DateTime)incidentent.Attributes["createdon"]; Entity incident = new Entity("incident"); incident.Id = incidentid; incident.Attributes["actualstart"] = createdon; service.Update(incident); } }

Let me know.

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Francesco Picchi

Microsoft Dynamics CRM Consultant, Bologna, ITALY

Independent Contractor

http://www.francescopicchi.com
ashlega 34,475 on at

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RE: Incident Resolution : Populate Empty fields

I think you can register a plugin on the incident resolution..
Syed Ibrahim 6,257 on at

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RE: Incident Resolution : Populate Empty fields

Are u using online or on premise
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Syed Ibrahim 6,257 on at

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RE: Incident Resolution : Populate Empty fields

Its a system entities & you can't customize it for online. Am not sure about on premise