Receiving email from Gmail into CRM

(0) Share

Report

Posted on by Community Member

I have managed to configure a Gmail mail box and so far CRM is sending emails without any issue.

The issue I have is that I am not receiving the emails in CRM that are arriving at the designated email box. I have watched many videos but i do not seem to find a solution.

Any Suggestions what the issue could be ??

*This post is locked for comments

I have the same question (0)

All responses (12)

Answers (0)

naZir 850 on at

Like (0)

Report

May be the incoming port that you gave is not correct. Can you share the screenshot how you have configured gmail server in crm. I am tested. It works fine in crm

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Good Day

here are the settings I used

email server profile

Mailbox

Was this reply helpful? Yes No
Suggested answer

RaviKashyap 55,410 Moderator on at

Like (0)

Report

Hi Byron,

Can you check this article and see if you are missing anything-

dyn365apps.com/.../how-to-configure-dynamics-365-to-receive-emails-from-gmail-using-pop3

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

HI Ravi

Thank for the article, unfortualy i still am not receiving the email under activities however it appears that CRM must be connecting as the emails are being marked read but no trace of the emails arriving in CRM.

Lastly the outgoing port in the article is outdated, the port is 587 and not 465

Thank you for your effort, i will keep trying

Was this reply helpful? Yes No
naZir 850 on at

Like (0)

Report

I have done the same thing. But it was working for me . Check the primary email for the user.Then click save->then test & Enable Mail Box->then Approve Email. It should work. use the same port and cconfiguration you have given in screenshot.

Thank you

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

I have set the incoming port to 587

Was this reply helpful? Yes No
naZir 850 on at

Like (0)

Report

It should work. But i dont know why it is not working :(

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Anyone solved this issue? Still having problems with incoming mails vial gmail!

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report

Good Day, YES, I finally did solve the issue.

This is what worked for me....

From you main screen in Dynamics 365... click here on the top right

Then Click on "Options"

From your Email Tab, change the track option to "All email messages"

A word of warning when using a Gmail/G-Suit mail server. There is a maximum limit of 500 emails perday, if you his this limit you account is automatically locked.

I hope this resolves your issue..

Regards,

Byron

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Good morning,

thanks a lot for your answer. Unfortunately it did not solve this anyoing issue.

My setup is really correct and the mail test for in/out is successful. In my gmail account activities the POP3 access is visible every 5 minutes but no incomming mail is processed.

Any ideas?

Thank you

Was this reply helpful? Yes No