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Customer Insights - Journeys forum
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How to update the owner of leads that are created using Customer Journey?

Posted on by 515
Hi everyone,
 
I'm running a Customer Journey that creates leads from a segment, but I have a problem the "Owner"  of leads automatically assigned to the owner of Customer Journey. See below for detail.
 
â– Segment S
 
Contact A (Owner: 'User A')
 
Contact B (Owner: 'User B')
 
Contact C (Owner: 'User C')
 
â– Customer Journey (Owned by 'Admin')
 
↓ ( Create lead from segment S)
 
â– Lead Management
 
Customer A (Owner: 'Admin')
 
Customer B (Owner: 'Admin')
 
Customer C (Owner: 'Admin')


 
I want to change the ownership of leads to the owner of contacts, I tried using Workflow to use assign function but I can only create workflow on contact entity not lead entity.
 
Has anybody any experience with this kind of scenarios?
 
Thanks in advance.

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