Dynamics 365 Unified Routing - Additional Insights
Co-Authored By: Anshul Gupta - Cloud Solution Architect, Microsoft and Prathmesh Todakar - Product Manager, Microsoft
[View:/cfs-file/__key/communityserver-discussions-components-files/763/Tech-Note-_2D00_-D365-Customer-Service-_2D00_-Unified-Routing-_2D00_-Additional-Insights.pdf]
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