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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Unable to activate MPO...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Unable to activate MPOS device - Dynamics 365 : Error DA1006

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Posted on by Vickram 155

I'm getting the below error while activation of MPOS

error-mpos_5F00_1.jpg

error-mpos_5F00_.jpg

error-mpos_5F00_3.jpg

Health check is also okay:

error-mpos_5F00_4.JPG

I have the same question (0)
  • Suggested answer
    Juergen Kretschek Profile Picture
    Juergen Kretschek Microsoft Employee on at

    Hi,

    There can be multiple plausible causes for this type of error message.

    Please create a service request to Microsoft support if the issue is persisting. We would need to investigate deeper on the affected environment to be able to say more what the exact cause is and what can be done.

    Thank you,
    Juergen

  • Suggested answer
    Asif365 Profile Picture
    Asif365 1,431 on at

    Go to Retail > Common > Workers.

    Select the worker (Operator ID) that you are trying to activate the device for and then on the Worker tab, click Edit.

    In the left pane, click Profile, and then check the personnel number. This should be same as the Operator ID you are trying to use for activation.

    In the left pane, click Retail, and then change the password.

       Go to Retail > Periodic > Data distribution > Distribution schedule.

       Run job 1060 (Staff) and wait for it to finish.

    Activate the device again using the correct operator ID and updated password.

    The device should now activate successfully.

    Reference:

    docs.microsoft.com/.../troubleshoot-connectivity-problems-for-retail-modern-pos-devices

  • Suggested answer
    Vickram Profile Picture
    Vickram 155 on at

    Fixed the issue just ran full sync in channel database, and the device activation was succesful

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