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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Check status Paid - Jo...
Microsoft Dynamics AX (Archived)

Check status Paid - Journal Deleted

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Posted on by Community Member

Hi All,

One of our users had an issue with the payment journal and decided it was better to delete the payment journal with the check status: Sent. 

Now in Cash and bank management -> Common -> Check  ; the check is showing as paid but there is no voucher associated to it and is not showing up in vendor transactions.

The check cannot be reversed, I'm at a dead end can seem to find a solution. 

Ideally, we would like to void the check/reverse it and reuse the check number (I know not a good idea but thats how its setup) and POST the journal this time. 

Appreciate the help!

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I have the same question (0)
  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Mohsin Kamal,

    Can you possibly ask a developer whether he can restore the deleted journal from a backup of your live environment.

    Best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member on at

    Hi Ludwig Reinhard,

    Unfortunately, we don't have that option available.

    Thanks,

    Mohsin Kamal

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Mohsin Kamal,

    I see. In this case you then either leave the transaction as is and continue living with the 'strange' check or you ask a developer to do some manipulations behind the scenes and create the journal again so that you can access it from the AX client and post your voucher. I think that I would go for the first option and continue working without making some data manipulations, as you need an experienced developer for this who has ideally done something similar before.

    Best regards,

    Ludwig

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi Ludwig Reinhard,

    We tried this in our Test environment and Instead of retrieving the journal, Our system administrator went in AOT to table "bankchequetable" and changed the status of the check from "Paid" to "Created".

    The user was then able to reuse the check number in a new journal payment.

    I hope this might help some one in future.

    Thanks,

    Mohsin Kamal

    P.s: credit goes to DM for this idea!

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