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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unified Service Desk D...
Microsoft Dynamics CRM (Archived)

Unified Service Desk Double Authentication

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Posted on by Community Member

Hi Guys,

Good day!

I managed to install Unified Service Desk 2.0 in my pc and integrated it to my trial Dynamics 365. My question is, how can I get rid of the double authentication I experiencing. Below are the screenshots that will further explain my issue.

Login using admin credentials:

8540.USD-1st-login.jpg

After a successful login another login showed:

USD-2nd-login.jpg

Is there anyway I can get rid of the 2nd login? Thank you in advance for the help.

Regards,

Allan

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I have the same question (0)
  • ansrikanth Profile Picture
    ansrikanth 3,115 on at

    I'm also getting it on some occasions. All I'm doing is, Enter the password and use the option to remember the password. I don't know & think if there is any alternate for this, Because the first login (authentication) you are doing is for the CRM Services so that USD can connect to your CRM and get its configuration and other stuff.  The second one is the UI of CRM website which is running on totally different thread and on its own IE process.

    I would be glad to know that my thought process is wrong and if any one can correct. One possible option for you could be using the USD Automation but for that you should know the User ID & Password stored "some how" in the configurations.

  • Community Member Profile Picture
    Community Member on at

    Hi Srikanth,

    Thanks for the reply!

    How about if the agent will login? Is it appropriate to use the remember credentials from IE?

    Regards,

    Allan

  • Suggested answer
    ansrikanth Profile Picture
    ansrikanth 3,115 on at

    I don't see any thing wrong in selecting "remember me" in IE, It would become problem only if the user logs in leaves the machine unattended which is against to any standard business interests. 

    But, the problem is, if the user clears the password/browser cache then he may get this login screen again.

  • Community Member Profile Picture
    Community Member on at

    Hi Srikanth,

    Is there anyway to Force sign in the CRM always whenever the user logs in USD. Please let me know in case of any suggestions from your side.

    Thanks,

    Sriram

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