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On GP version 18.4.134 (2021).
I am seeing a situation where employee direct deposits are replicating and adding multiple of the same lines over and over. For one EE there was 274 lines in the direct deposit screen. This was discovered during a check run in which a direct deposit error occurred due to the multiples.
Rockton software is auditing the table and the entries are from sa which indicates maybe check links is the problem?
Has anyone seen this occur before?
Thank you in advance for all responses. ,
Donnette
Hi,
I recommend you clear the payroll work tables by following the steps in this article: docs.microsoft.com/.../errors-when-selecting-a-batch
You mentioned Rockton a 3rd party ISV is installed. I recommend you remove all 3rd party ISV to rule out issues with any 3rd party products you have in place by following Method 3 of this article docs.microsoft.com/.../disable-third-party-products-in-dynamicsdot-set-file
If the issue still exists after doing these steps, I recommend you open a GP support case serviceshub.microsoft.com/supportforbusiness
Thank you,
Margi Jandro
Dynamics GP Support Engineer
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