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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Stop License plate lab...
Supply chain | Supply Chain Management, Commerce
Answered

Stop License plate labels printing

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Posted on by zsazsa 41
We ahve had a item set up badly and this has caused D365 to generate 1000s of LPN labels. We have paused the printer and restarted DRA. But everytime it starts the queue on DRA is flooded with more prints. 
 
Where can we stop the source of the prints from?
Categories:
Dynamics 365 Supply Chain Management
I have the same question (0)
  • Green_oop_North Profile Picture
    Green_oop_North 113 on at
    Hi,
     
    What function are you performing to generate the LPN labels?
    Are you using Warehouse management?
     
    Rgds.
  • zsazsa Profile Picture
    zsazsa 41 on at
     
    Yes we are using warehouse management.
     
     
  • Suggested answer
    Green_oop_North Profile Picture
    Green_oop_North 113 on at
    I'm making an assumption the function, as you never said, is upon GR of PO?
    If so, you may want to go to your Mobile device menu item you have created for your goods receipt and switch off the Print label parameter.
     
  • zsazsa Profile Picture
    zsazsa 41 on at
    Hi
     
    THe labels in this case have already been gernerated and hitting the DRA queue. I was hoping that some where there would be a table off the prints and a status that I can use to stop the prints being generated.
     
     
  • Verified answer
    Tamira Profile Picture
    Tamira 188 on at
    We had the exact same thing happening a few times. So we created steps when it happens again:
    • Asked the user to turn off the printer. At the end of all steps it can be turned on again.
    • Unregistered the printer on the DRA.
    • Cancel the print queue on the DRA for the printer. 
    • Try to end the Work user session (Warehouse management > Inquiries and reports > Mobile device logs > Work user sessions). This sometimes does not work immediately.
    • Remove the printer in the Document routing (Warehouse management > Setup > Document routing > Document routing) for Purchase, so the work creation does not find a printer and no print is added to the queue. 
    • End the sessions of the WMA users of that company: System administration > Users > Online users.
    • After working hours, when no printing takes place anymore:
      • Changed the setting JobHistoryHours to 2 hours (so it includes all pending records).
      • Run the batch job Document routing history cleanup.
      • Changed the setting JobHistoryHours back to 168 hours in table Document routing history cleanup configuration
      • Register the printer again on the DRA.
    • Cancel created work.
     
    This works for us. Hopefully it helps in your situation as well.
  • zsazsa Profile Picture
    zsazsa 41 on at
    Hi Tamira
     
    Thank you for the below. We are going to try the steps tonight and I will yudpate this thread.
  • zsazsa Profile Picture
    zsazsa 41 on at
    Hi Tamira
     
    That has worked perfectly.
     
    Thank you.
     

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