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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP 2013 Business Analy...
Microsoft Dynamics GP (Archived)

GP 2013 Business Analyzer Shuts Down on Startup

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Posted on by Community Member Microsoft Employee

I have installed Business Analyzer and the application fails with the event viewer error:

Faulting application name: BusinessAnalyzer.exe, version: 12.0.232.0, time stamp: 0x515dc69a

Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116

Exception code: 0xe0434352

Fault offset: 0x0000c41f

Faulting process id: 0x274c

Faulting application start time: 0x01cf49262bc49aac

Faulting application path: C:\Program Files (x86)\Microsoft Dynamics\Business Analyzer\12.0\BusinessAnalyzer.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 779d801c-b519-11e3-838b-005056ad2e15

I can view reports in SSRS and I know I have the proper URL. I was able to run the configurator and select reports, but when I close and reopen the program, I received this error.

Additional related error:

Application: BusinessAnalyzer.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.InvalidOperationException

Stack:

  at System.Windows.Threading.Dispatcher.VerifyAccess()

  at System.Windows.DependencyObject.SetValue(System.Windows.DependencyProperty, System.Object)

  at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.BaseReportControl.ShowNewReport(Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportResult, System.String)

  at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.BaseNavigator.UpdateReport(Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportResult, System.String)

  at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.BaseNavigator.Refresh(System.String, Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportResult[])

  at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportNavigator.ResultStore_ResultError(System.Object, Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportResultEventArgs)

  at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportResultStore.CallResultError(Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportResult, System.Exception)

  at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportResultStore.ResultPortal_GetReportImagesComplete(System.Object, Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportResultEventArgs)

  at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportPortal.CurrentReportThread_GetReportImagesComplete(System.Object, Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportResultEventArgs)

  at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportPool.StartGetReportImages(Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.Report)

  at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportPortal+<>c__DisplayClass8.<StartGetReportImages>b__5(System.Object)

  at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

  at System.Threading.ExecutionContext.runTryCode(System.Object)

  at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode, CleanupCode, System.Object)

  at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

  at System.Threading.ThreadPoolWorkQueue.Dispatch()

  at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: GP 2013 Business Analyzer Shuts Down on Startup

    I am still running into errors with this. If I clear the config, I can load the default reports and the application works. However, if I select different reports to display, the application will shut down and will not start again until I clear the config. SSRS Security should be configured correctly and I have duplicated this error in test and production.

  • drummerboy_10 Profile Picture
    drummerboy_10 15 on at
    RE: GP 2013 Business Analyzer Shuts Down on Startup

    Hi -

    I'm having the same problem as JDarling with our installation of Business Analyzer.  We're using Dynamics GP 2013 (SP1), SQL Server 2008 R2 and I installed the Business Analyzer with the full install including SP2 from Customer Source.  

    I tried Mariano's suggestion from above, but this did not resolve my problem.   In fact, I've tried it several times to no avail.

    Our SQL environment is 64-bit and my machine is 64-bit.

    Are there any other solutions to this problem?

  • soma Profile Picture
    soma 24,406 on at
    RE: GP 2013 Business Analyzer Shuts Down on Startup

    Have a look on below link from MVP Mariano Gomez blog.

    https://community.dynamics.com/gp/b/gpmarianogomez/archive/2013/08/13/how-to-reset-business-analyzer-settings.aspx

    Hope this helps!!!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: GP 2013 Business Analyzer Shuts Down on Startup

    Thank you, Soma. This link looks close to what we are experiencing, however we are running a 64-bit installation of SQL 2012. Also, how is the configuration for Business Analyzer reset? Is there a way to do that in the Program Files?

  • Suggested answer
    soma Profile Picture
    soma 24,406 on at
    RE: GP 2013 Business Analyzer Shuts Down on Startup

    This is related to SQL server. Have a look no below link.

    support.microsoft.com/.../969962

    Hope this helps!!!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: GP 2013 Business Analyzer Shuts Down on Startup

    Thank you for your help, I have tried restarting SQL and resetting Business Analyzer configuration by re-installing B.A. on several different machines. The error I am getting now states

    AppDomain 3630 (CM_PCL.dbo[runtime].3892) is marked for unload due to memory pressure.

    And

    Event code: 3005

    Event message: An unhandled exception has occurred.

    Event time: 3/27/2014 10:00:29 AM

    Event time (UTC): 3/27/2014 2:00:29 PM

    Event ID: ac6c941632624cdcbeb0c87bd3b77a96

    Event sequence: 109

    Event occurrence: 2

    Event detail code: 0

    Application information:

       Application domain: ReportServer_GP_0-1-130404018550371043

       Trust level: RosettaSrv

       Application Virtual Path: /ReportServer_GP

       Application Path: C:\Program Files\Microsoft SQL Server\MSRS11.GP\Reporting Services\ReportServer\

       Machine name: machine-name

    Process information:

       Process ID: 7856

       Process name: ReportingServicesService.exe

       Account name: NT Service\ReportServer$GP

    Exception information:

       Exception type: ThreadAbortException

       Exception message: Thread was being aborted.

    Request information:

       Request URL: http://machine-name/ReportServer_gp/ReportExecution2005.asmx

       Request path: /ReportServer_gp/ReportExecution2005.asmx

       User host address: xx.x.x.xxx

       User: domain\gpuser2

       Is authenticated: True

       Authentication Type: NTLM

       Thread account name: NT Service\ReportServer$GP

    Thread information:

       Thread ID: 27

       Thread account name: NT Service\ReportServer$GP

       Is impersonating: False

       Stack trace:    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

      at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)

      at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)

      at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)

    Custom event details:

  • Suggested answer
    soma Profile Picture
    soma 24,406 on at
    RE: GP 2013 Business Analyzer Shuts Down on Startup

    I guess the Business Analyzer has been corrupted or communication problem with SQL server. Try to restart the SQL server services and reset Business Analyzer configuration settings. If the issue is not solved, re-install the Business Analyzer.

    Hope this helps!!!

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