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Hey all,
We are running RMS 2.0, and I was hoping that someone could help us out on what seems to be a very basic RMS operation.
We sell kegs which require a deposit to be put down and returned to the
customer when they bring the keg back. This was simple when we tendered
everything to cash or check, as we just created a non-inventory line
item in return mode. I made a macro to put the RMS system into return
mode, add the non-inventory item, and selected a return reason of
deposit return. This was a separate transaction, at no point was the
original matching transaction recalled in the veiw of RMS.
We just installed the IPAD SC with NewWest Techs RMS integration, which
seems to work great. However, to not incur transaction fees on the
returned deposits, the return type needs to be a dependent return,
meaning that to actually process the return you have to go to recall on
Microsoft RMS, select return, type in the date range, and find the
customers original transaction so that it can be matched with the
original credit transaction in the gateway.
This is fine, however there is a problem I'm not sure how to address.
When you want to just return the deposit (say they put a keg, a t-shirt,
or other things on the same transaction) it automatically sets all of
the amounts to -1 and tenders the entire transaction as a return.
There are a few options here, however I'm not sure how they will impact reporting.
All I'd like to do is just return that one item in the transaction,
the deposit and tender it out to cash, check, or credit. Then, in my
detailed sales report see how many keg deposits are still outstanding
for a particular date range. This should be a simple procedure!
Thanks for any assistance! This may be a misconception on how RMS processes returns, but I'm banging my head against to wall on what to advise our employees on how to process these new dependent return type transactions :)
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I have the same question (0)
We actually have a plug-in for RMS call Keg Registration that will not only help you track where the kegs are going but will help facilitate the return process including deposits.
If you are interested in learning more, please drop me an email and we can discuss.
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