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Hi everyone,
I wish suspends a customer who has bad credit. I understand that I can do from Cards> Sales> Customer and mark the checkbox "Suspend",but when you bill the client tells me that suspends, and show me a warning, if I choose "Yes", continues without problem and performs the billing; and this is exactly what I would not do, because any seller can bill despite warning.
How I can do to make the seller has no option to terminate a customer's bill suspends?
my product: Microsoft Dynamics GP 10 SP 4
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Eddy, you might want to get in touch with Mariano Gomez. He's a GP MVP who is from Colombia originally, now lives here in the states. You can contact him through his blog - http://dynamicsgpblogster.blogspot.com/.
He would be happy to help you out with issues and will understand the dialect . . .
Eddy, do you have a 3rd party product or a customization in your GP system that allows suspend? There is no such animal in GP out-of-the-box.
I am using GP 10 and I don't see any box called "Suspend." On the customer card, I see Hold and Inactive. Pressing F1 on that window explains them
Inactive
Mark to inactivate a customer record. You must reactivate the record before continuing to enter transactions for the customer. You can inactivate customer records only if they have no outstanding balances.
Hold
Mark to put a customer on hold. You can use customer holds to prevent any further sales to a customer if, for example, the customer has an unpaid balance. You can receive payments from customers on hold, however.
There are also options in Setup -> Sales -> Receivables where you can enter a password that the user must type to take the customer off hold. If they have access to the setup screen too, it sort of defeats the purpose because the password is visible
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