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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Free text invoices fac...
Microsoft Dynamics AX (Archived)

Free text invoices fact box does not show contacts information section

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Posted on by G V N Reddy 57

When I am trying to see free text invoice form fact box information that has a contact section, is not showing the contact information.

Navigation for free text invoice fact box

Accounts receivable -- Common -- Free text invoices -- All Free text Invoices 

pastedimage1569628679317v2.png

double click on selected free text invoice 

pastedimage1569628740857v3.png

I can able to see contact fact box info in all free text invoice section but when I opened the same free text invoice then Contact fact box section is not updating info.

If anyone could point me in the right directions, it would be greatly appreciated. :) 

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I have the same question (0)
  • G V N Reddy Profile Picture
    G V N Reddy 57 on at

    Free text fact box contact info section data is not getting updated.

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi GVN,

    Have you already tried hitting the refresh update button?

    Do you see the same issue for all other customers?

    What AX2012 do you operate here?

    Is this possibly an older one RTM, R2?

    Best regards,

    Ludwig

  • Mahim Kulbhushan Chauhan Profile Picture
    Mahim Kulbhushan Ch... 287 on at

    Did you try to change the address to primary ??

    Let me know 

  • Suggested answer
    guk1964 Profile Picture
    guk1964 10,888 on at

    I think you are misunderstanding the field-  this is not for the address of the customer address .

    It is meant to display the customer contact person information instead of the customer itself.

    Select the contact person ( there is a separate field for this) on the free text invoice, which will  then show you the details of selected contact person in the factbox

    Otherwise you need to do a small customisation.

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Good Morning GVN,

    Have you been able to get this issue resolved in the meantime?

    Best regards,

    Ludwig

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