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Customer experience | Sales, Customer Insights,...
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Marketing custom channel statistics

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Posted on by 10

I have setup a custom channel to send SMS messages following this guide: https://docs.microsoft.com/en-us/dynamics365/marketing/developer/create-workflow-plugin-custom-channel . However the status is always showing as processed like so:

pastedimage1660043592063v1.png

I would like to have statistics for messages delivered, like you can see for emails:

pastedimage1660043790113v2.png
I have setup custom channel activity interactions, but they are only showing up under the contact insight and not on the customer journey.

How can i get the statistics / interactions to show on the customer journey for my custom channel?

I have the same question (0)
  • Suggested answer
    Georgios Balafoutis Profile Picture
    Microsoft Employee on at

    Hi AndersAnders ,

    This isn’t something we support in Outbound Marketing as for custom channels we currently calculate only some basic KPIs.

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