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Marketing custom channel statistics

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Posted on by AndersAnders

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I have setup a custom channel to send SMS messages following this guide: https://docs.microsoft.com/en-us/dynamics365/marketing/developer/create-workflow-plugin-custom-channel . However the status is always showing as processed like so:

I would like to have statistics for messages delivered, like you can see for emails:

I have setup custom channel activity interactions, but they are only showing up under the contact insight and not on the customer journey.

How can i get the statistics / interactions to show on the customer journey for my custom channel?

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Georgios Balafoutis Microsoft Employee on at

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Hi AndersAnders ,

This isn’t something we support in Outbound Marketing as for custom channels we currently calculate only some basic KPIs.

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