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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Word Template Error - ...
Microsoft Dynamics GP (Archived)

Word Template Error - File Not Found

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Posted on by DinB 3,951

When I try to modify a new Word Template, I get following error. I tried repairing the Office 2007 but still I get this error.  any suggestion?

RUN APPLICATION ERROR
File Not Found: 'C:\DOCUME~1\USERXX\LOCAL~1\TEMP\Sop Blank Packing Slip Form Template_New.docx

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  • Kevin Klunder Profile Picture
    Kevin Klunder 175 on at

    Did you ever find the answer to your problem?  I am having the exact same issue.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Is the word Add-in for GP is installed? I have seem same error message when the word add-in  was not installed. You can verify it from add-Ins tab in teg word Options window.

    Rubal,

    http://dynamicsgphelp.com/

  • Dan Liebl Profile Picture
    Dan Liebl 7,320 on at

    By default, the template is saved in the local temp folder (Documents and setttings/USER/local settings/temp),but I have not found where to change the path to this.    If the temp folder is cleared and the doc doesn't exist any more, it could be causing this error.    I have looked for a dex.ini setting to set the path, but have yet to find one.  

    Dan Liebl | Senior Consultant | OTT,Inc | dliebl@OTT-inc.com

  • Kevin Klunder Profile Picture
    Kevin Klunder 175 on at

    Thanks for the help but I have installed the add-in and I still get the error.  Just to make sure I installed the add-in on 2 other computers with the same results.  Still one more computer and one Terminal Server and the Add-in wouldn't install because of a failure of Visual Studio tools install.

    Is there a setting in Word that I need to set?  I have activated the developer tool bar.

  • Dan Liebl Profile Picture
    Dan Liebl 7,320 on at

    There is a word add-in SP.  It is called MicrosoftDynamicsGP11-BITTemplateMapping-KB2407.msp.    Download that and try to run.    I forgot where I found that (been a few months), but if you search the internet it should pop up.  

    Dan Liebl, CMA CPIM | Senior Consultant | OTT,Inc | dliebl@OTT-inc.com

  • Kevin Klunder Profile Picture
    Kevin Klunder 175 on at

    Thanks again.  I found the Service Pack and installed it but I am still getting the same error.  I'm not sure where to go from here.

  • Dan Liebl Profile Picture
    Dan Liebl 7,320 on at

    I am not sure what else to try.   Did you browse out to the temp folder in the path of the error to validate the file still exists there?  That is all I can think of trying.   If it is still there, then I would contact Microsoft.   If not, I would delete and recreate the template there to see if that helps.  

    Dan Liebl, CMA CPIM | Senior Consultant | OTT,Inc | dliebl@OTT-inc.com

  • Dave Dusek Profile Picture
    Dave Dusek on at

    This was a bug in GP 2010 SP1 and previous.  It has been resolved in GP 2010 SP2 (R2).  

  • Community Member Profile Picture
    Community Member on at

    FYI - I am having this issue on GP2010R2 version 11.0.1914 - newer than the service pack you mention. The reports were working for a couple hours, then the users started getting errors in GP when printing the reports. A yellow triangle warning appeared by the user's ID in the main GP window. The only way to get rid of the warning was to end task on GP. After getting back into GP I tried to look at this report, but when I click the modify button for the report, I get an error. I reinstalled the Word Template add-in, I cleared the user's TEMP folder. I restarted the workstation. I restarted the server. I also tried on a second workstation. I have submitted this to Microsoft and they dont' know what is causing it either.

  • Imran Munshi Profile Picture
    Imran Munshi 5 on at

    Any answers on resolving this issue, the last time I had it an upgrade to Service Pack 3 fixed it but at another it has not resolved the issue.

    Thanks for any advice.

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