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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Payment for multi cust...
Microsoft Dynamics AX (Archived)

Payment for multi customers in one line

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Posted on by Ismail Mohamed 576

hello ..

I have a customer named Carrefour  and has 100 branch 

and we created each branch as a individual account like (Carrefour01-Carrefour02-Carrefour03-etc...)

when we make a sales order we make it  on branch account .

but the customer send one total invoice for all Carrefour .

how in payment journal select multi invoice for multi customer in one line.

thanks

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  • Verified answer
    Crispin John Augustine Profile Picture
    Crispin John Augustine 37,081 on at
    RE: Payment for multi customers in one line

    If those 5000 sales orders are already invoiced, it is too late to change the Invoice account either at Customer or Sales order.

    For future, it is recommended to change at Customer Level.

    But for the already created invoices, you can still make one big payment for all. But the Settlement will be complex. You may have to put a one time effort here.. (either Manual, or write some code to help the system to settle the payment against the correct invoices)

  • Verified answer
    MATTGUO Profile Picture
    MATTGUO 22,344 Moderator on at
    RE: Payment for multi customers in one line

    Hi Ismail,

    Unfortunately, it just works for SO that is created later. For now situation, you need change invoice account on sales orders, and then to invoice SO.

  • Ismail Mohamed Profile Picture
    Ismail Mohamed 576 on at
    RE: Payment for multi customers in one line

    Ok thanks.

    Now i have about 5000 sales orders , in the sales order the invoice account same as customer account , can I change it just on customer definition  , or must change it on sales orders...

    Thanks

  • Verified answer
    MATTGUO Profile Picture
    MATTGUO 22,344 Moderator on at
    RE: Payment for multi customers in one line

    Hi Ismail,

    As Ludwig said, you need to specify the single invoice account on the customer master. The customer balance will be transferred to the single customer when you invoice SO.

    [View:https://community.dynamics.com/cfs-file/__key/communityserver-discussions-components-files/33/6281.snipaste_5F00_20190103_5F00_103343.png]

  • Ismail Mohamed Profile Picture
    Ismail Mohamed 576 on at
    RE: Payment for multi customers in one line

    How to do this link between a one cutomer and multi customers

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Payment for multi customers in one line

    Hi,

    If all of your individual customer accounts are linked to one single customer invoice account then the open transactions are created at the invoice account level and you can simply create a single payment line and match it against all open invoices of the customer invoice account.

    On the other hand, if you have not specified a single customer invoice account you have to split up your payment and post it against the individual customer accounts.

    Best regards,

    Ludwig

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