Hello,
Can you check if Relevance Search is enabled for Knowledge Article entity?
We have an ongoing ticket with Microsoft because we do not want Relevance search enabled for the note entity.
Currently we only have Knowledge Article enabled for Relevance search but not for the note entity.
The result is that knowledge search works but gives a warning message "The entity annotation is not enabled for search. Ignoring entity annotation.'
Answer from Microsoft:
"Control “KB Search Control is designed to work for Relevance Search enabled on both Knowledge Article and the Note entity. If a customer is not willing to use the Note entity, then they need to explicitly reach out to Microsoft Support and have that capability turned off. At its core, this is not an issue/error, just the way the product has been designed to function.
The mitigation that we're referring to here is also basically to remote disable the Note search feature using an FCB.”
