We changed banks and had some MICR/printer issues recently and had to reprint a check batch before moving on to posting. This voids the check numbers used in the first print, and assigns new ones, which is fine. However, when we run the Safe Pay upload, those voided checks display with a 0 dollar amount, which our new bank will not accept. Also, the original check and dollar amount don't come through at all. Technically, I guess we don't need to submit these checks to the bank at all, since we never submitted them as a valid instrument in the first place. I guess it's essentially the same as skipping a check number in the sequence.
We do not have the "voids zero amount" option selected in Safe Pay Configurator for this transaction type, and I'm not sure if there are any other settings that would affect this. Currently the person tasked with the Safe Pay upload has to manually change these dollar amounts to .01 or delete the row entirely. obviously, we'd prefer this to be a hands off process, has anyone else experienced this?
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