Problem with Ingenico 6550 PIN pad and RMS2.0

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Posted on by Cerex

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Whenever I try to process debit cards on my Ingenico 6550, the unit never asks for a debit card. This has happened with a few of my units, I have two with this problem and two without, the problem occurred seemingly out of the blue and on different days (about two weeks apart).

When I slide the debit card through and go to the PIN screen on the RMS window, and the ingenico unit just hangs on a blank screen. Nothing on screen, no button feedback, nothing. I can still cancel the prompt and credit cards work 100% as expected.

My PoS reseller has gone out of business and cannot get assistance from them, any help would be appreciated.

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Clint Skog on at

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Re: Problem with Ingenico 6550 PIN pad and RMS2.0

Hello Cerex,

If your POS reseller has gone out of buisness I would contact Ingenico for this issue @ IngeCare Help Desk 1-888-900-8221. This sounds like it may not be installed correctly, or may be in need of a new driver. Look up Ingenico i6550 in CustomerSource, i believe there is a KB article on how to install an Ingenico i6550.
Community Member Microsoft Employee on at

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Re: Problem with Ingenico 6550 PIN pad and RMS2.0

Get a verifone 1000SE. Never had a problem with these.

Ed Boyer
Community Member Microsoft Employee on at

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Re: Problem with Ingenico 6550 PIN pad and RMS2.0

I would dump the 6550....... There big bucks for very little bang.........