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How to create non-active FSE in historical work orders?

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Posted on by LSli

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We are going to migrate historical WOs from old CRM to Dynamics. In order to assign field service engineer (bookable resource) to it, he/she needs to be created as a user or contact in D365. What is the best practice to create non-active users (FSE who left the company) in D365? like contacts?

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RE: How to create non-active FSE in historical work orders?

Hi LSli,

Please refer to this blog:

Creating a non-interactive user in Dynamics 365 (qgate.co.uk)

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