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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Deleting Contract Line...
Microsoft Dynamics CRM (Archived)

Deleting Contract Line refreshes all fields

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Posted on by Michael Searle

Hi all,

Have a weird thing going on in my instance (on 8.2). Whenever I delete a contract line, all the fields "refresh". By that, I mean none of the fields change, but it's shown on the audit log. The problem is that this is setting off plugins that run on the update of a field, even though the field has not actually changed. This is the audit log for after I delete a contract line


I'm guessing this isn't intended functionality (why would it be?), so I was wondering if anyone else has had a similar problem, and if they have any information on whether Microsoft is aware of the issue?

Thanks!

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  • Michael Searle Profile Picture
    Michael Searle on at

    Looks like my picture didn't send, please see the audit history here: https://imgur.com/a/1I5xv

  • Community Member Profile Picture
    Community Member on at

    Hi Michael,

    I am also looking for a reason behind above mentioned behavior.

    Any luck on this issue?? Did you get any reason for this behavior ? 

  • Michael Searle Profile Picture
    Michael Searle on at

    Hi Ganesh,

    As far as I can remember, Microsoft told me that it was a known bug, and it was fixed when the instance is upgraded to v9.0. Not a great use to those still on v8.2, so we had to change our workflows to cater for all the fields "refreshing" as I explained above.

  • Community Member Profile Picture
    Community Member on at

    Hi Micheal,

    Thanks for your reply.

    This issue is still there even in latest version 9.x. We have reproduced the same in Dynamics 365 CRM 9.x trial 30 days version also.

    When we create or delete a contract line, contract fields gets auto updated with same values. This causes unnecessary calls the workflows or plugin on contract entity.

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