Announcements
No record found.
Hi All,
I am New to Dynamics CRM. I am using CRM On-Premise 2016 version 9.0.19.8.
Can anyone suggest how expand/collapse control can be enable in Timeline.
Regards,
Rushiraj
Hi Rushiraj,
In 2020 Release wave 2, you can expand and collapse records in timeline by clicking following icon.
Also, you can check ‘Expand all records by default’ to expand all records.
For more information, you can refer following link:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin#expand-all-records-in-timeline
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Thank you
Regards
Do we have the same in setting in On-Premise also ?
please suggest
Hi @Leah Ju i have followed your steps.
when enabled i am getting the control but body preview is not visible.
Thanks in advance.
You can go to the form of email used in the timeline control to check fields it includes.
Go Settings > Customization > Customize the system > Entities > Account (select entity that timeline exisits) > Forms.
Click Account main form and double-click timeline control to ‘Activities Tab Properties’ dialog.
Switch to Activities tab and check email which card form is selected.
Go Entities > Email > Forms > Email Card form.
Add fields you want to shown in the timeline.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
Thanks to all of our 2025 Community Spotlight stars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 22 Super User 2026 Season 1
Suriyanarayanan V 22
Encore Business Sol... 14
