Infolog messages hidden when saving a record

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Posted on by Martin Dráb

239,451 Most Valuable Professional

I've noticed that all infolog messages are hidden when I save a record with a keyboard shortcut (but not when pressing Save button). Is it normal? Do you see the same behavior?

The messages aren't shown in GUI, but the infolog object (infologLine(), infolog.infologData()) is still aware of them. Also note that it happens even if no data has changed and write() isn't called at all (so it's not caused by actual record saving).

I tried it in several different forms and two browsers (Chrome and Edge); it behaves consistently. We're on 10.0.38.

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Anthony Blake 3,164 Super User 2026 Season 1 on at

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Hi Martin

Are you using a standard form to test the infolog? Warnings work using Save button & CTRL+S (10.0.38), I'm just looking for a quick way to check a standard infolog message.

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Martin Dráb 239,451 Most Valuable Professional on at

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Yes, I tested it in SalesTable, PurchTable and CustGroup forms.

But it's not a vanilla environment, there are some customizations and quite a few ISV solutions.

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Martin Dráb 239,451 Most Valuable Professional on at

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Update: removing customizations and ISV solutions didn't make a difference; I still see the problem with MS code only. The only little change I made was extending CustGroup form with an extra button and adding an info message on click.
[FormControlEventHandler(formControlStr(CustGroup, MyButton), FormControlEventType::Clicked)] public static void test(FormControl sender, FormControlEventArgs e) { info("Test message"); }

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André Arnaud de Cal... 304,708 Super User 2026 Season 1 on at

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Hi Martin,

Trying to understand the scenario. You have a message on the form, then you are using the keyboard shortcut for saving the record which will then hide/remove the message? Is this then for a message only or also for warnings and errors?

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Martin Dráb 239,451 Most Valuable Professional on at

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I found a simple test case (that I'm going to use to report the bug). Go to the list of data entities and press Validate button, which adds a message to infolog. Then press Ctrl+S. In my environments, the message disappears from UI.

I tried it with warnings too; the same result.

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André Arnaud de Cal... 304,708 Super User 2026 Season 1 on at

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At least, I would expect consistency. I do agree that a different behavior when clicking the button or using the shortcut key combination is to be considered as a bug.

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Martin Dráb 239,451 Most Valuable Professional on at

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Microsoft acknowledged it's a bug; it can be tracked in LCS (issue 914624).

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Bharani Preetham Pe... 3,634 Moderator on at

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Agree with you Martin. I just tried the test case in 35 and I can see the infolog is disappearing from UI.

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