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Dynamics 365 Community / Forums / Business Central forum / Name of vendors missin...
Business Central forum

Name of vendors missing on GL cash account and bank rec window

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Posted on by Petronila 390

This could be an access issue, but I am not sure how to correct it...

When the AP coordinator is processing checks in the payment journal and after the checks have been "printed", the system adds a second line right below the vendor's name on the description column that reads  "Check for Vendor V00320".  Each check that is printed has two lines, one is the original name of the vendor, the second one is what I just described above.

The GL cash account and the bank rec window, both show the vendor number instead of the name...

I have checked the setting in the payment journal before the checks are printed, and they are correct.

Thanks in advance for any suggestions!

Categories:
Purchasing
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  • Tammy Torgerson Profile Picture
    Tammy Torgerson on at

    Hi ait-2017,

    I have been trying to reproduce what you are seeing, but have been unable to do so. Can you please clarify:

    1. Do you see the extra line/record added in the Payment Journal page between the time that the checks are printed and the journal lines are posted?

    2. Could this be related to reprinting the checks? Or do you see it immediately after the first print?

    3. Are the dates on this transaction causing it to fall into an historical year?

    4. If possible, can you please attach screen shots to illustrate the issue?

  • Petronila Profile Picture
    Petronila 390 on at

    Hi Tammy -   I am trying to send you a copy of the screen shot and I get an error message --

    An error occurred while attempting to save this post.

    1. Yes, the extra line is added in the Payment Journal after the AP coordinator has printed the checks and before the journal is posted.  The second line that reads “Check for Vendor V00320” is the line that shows on the bank rec window and the GL cash account

    2. No… this happens immediately after the first print.

    3. The dates on the transaction are the current date, so the dates should not be the issue.

    4. My guess is that it could be a permission’s issue.  The AP coordinator has the role ID of D365 ACC Payable.

    I have the following role ID --D365 BUS FULL ACCESS.  I tried doing check runs in the test company and I do not have this issue

    To send the file, I use the link to "use rich formatting" and selected the icon for attaching files.  

    I will keep trying...

    Thanks so much for your help with this!

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