Invitation Code Registration

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Posted on by Community Member

Hi,

When creating an invitation to invite contacts to register for a portal account an invitation code is automatically generated e.g., Gi7p/Hp9+xt...

The problem occurs when following the registration link in the workflow generated email sent to the contact. The invitation code gets pre-populated from the url but the plus signs "+" gets interpreted as spaces " " i.e., Gi7p/Hp9 xt... resulting in an error when trying to register.

Is there any workaround for this?

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Community Member on at

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Thanks for the answer Guido!

The plugin generating the code is included in an OOB solution for the Portals add-on. One option is of course to write a new plugin to solve the issue even if I would prefer not to.

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Patrick Dykema 525 on at

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Hi David,

Can you provide the type and version of the portal add-on you are using? You can find this in a couple of places:

From CRM > Settings > Solutions

From CRM Admin Center > Select the CRM Instance > Click "Solutions" in bottom right corner

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Community Member on at

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Hi Patrick,

I'm using Customer Portal v. 8.1.0.326. I noticed there is an update available, does this solve the issue?

/David

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Community Member on at

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i am experiencing the same problem and i am on portals version 8.1.0.375.

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Community Member on at

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if you CHANGE the invitation code within CRM "before" you run the workflow to something like

THISCODEISCARP

and then save the invitation and then run the workflow - it will work.

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zabby on at

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I ended up adding JS on the Home page to deal with this...

var invitationCodeField = $('form[action="/Register"] input#InvitationCode'); if (invitationCodeField && invitationCodeField !== null && invitationCodeField.val() !== null && invitationCodeField.val() !== "") { var originalInvitationCodeVal = invitationCodeField.val(); var updatedInvitationCodeVal = originalInvitationCodeVal.replace(/ /gi, '+'); invitationCodeField.val(updatedInvitationCodeVal); }

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