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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Workflow Notification ...
Small and medium business | Business Central, N...
Unanswered

Workflow Notification to Sender Not Working

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Posted on by CU11122027-0
We are having an issues with email notifications going back to the person who requested approval in a workflow. The email notifications are working great for when an approval is requested, and we would like it to be that the requester gets an email back when the approver as taken action on it. I have add a step in the Approval Request is Approved for Create a notification for <Sender>. I have toggled Notify Sender for that step, and set the dropdown on Notification Entry Type to Approval. What are we missing in order for the requestor to get an email notification back that it was approved?
 
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Dynamics 365 Business Central
  • Valentin Castravet Profile Picture
    Valentin Castravet 26,349 Super User 2025 Season 1 on at
    Workflow Notification to Sender Not Working
    Great!
     
    Yes, I think something is wrong with the action to verify answers.
     
  • CU11122027-0 Profile Picture
    CU11122027-0 on at
    Workflow Notification to Sender Not Working
    Thanks Valentin Castravet. that answered my question. I tried to mark your post that it answered my question, but the site just spins every time I try.
  • YUN ZHU Profile Picture
    YUN ZHU 77,981 Super User 2025 Season 1 on at
    Workflow Notification to Sender Not Working
    Hi, what is the specific action? For example, if the user rejects or delegate, you can add a notification below.
     
    Hope this helps as well.
    Thanks.
    ZHU
  • Valentin Castravet Profile Picture
    Valentin Castravet 26,349 Super User 2025 Season 1 on at
    Workflow Notification to Sender Not Working
    Try it like this instead, this is an example with a purchase order workflow:
     
    1. find the line for when the approval is approved, and there are 0 pending approvals left, select the Then Response entry (where it says remove record restriction below)
    2. add a new response to create a notification. In this response, select the notify sender as yes, and select the notification entry type as approval
     
     
     
     

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