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Email Preview Tab Missing After Enabling 2020 Wave 1

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Posted on by Pratik Jog

Hi,

The Email Preview,HTML Tabs in Email Entity are missing after we upgraded one of our sandbox instance with early release 2020 Wave 1. Please check the below screenshots for more details.

Pic 1 . Before Upgrading with 2020 Wave 1

Pic 2 . After Upgrading with 2020 Wave 1

Does anybody know how to enable the Preview feature ?

Thanks,

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Henry J. 5,237 on at

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Hello Pratik,

This question was already raised through another channel, so I'm making the answer more broadly available here:

This is correct, the Email Preview and HTML tabs options are removed for a few reasons:

1. Most of the email providers supports limited HTML constructs on emails like they will strip scripts, certain HTML constructs etc.
We've had a lot of customers run into this issue commonly where they will see stripped out content on emails.

2. Historically it was never intended to be enabled as we wanted to keep it similar to typically email clients which doesn't do HTML editing but a bug in code (because same editor is used in KB and marketing email templates) had left it enabled. We couldn't remove it as that would have been a breaking change and hence it's being done in major release (2020 Release Wave 1).

As for preview, similar reasons for that as well, emails already is a WYSIWYG view which shows how email will look like, so we have removed the preview pane to align it more like standard email clients.

Henry

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Pratik Jog 95 on at

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Hi Henry,

Thank you for the explanation. The main issue we are facing is that the content inside the templates are loosing their fonts,styles,alignment in the Unified Interface , while the same email template opened in classic interface in the same environment shows the data correctly. We previously asked the users to click on Preview tab to check the proper formatting of the template , but since the Preview tab has been removed they are raising bugs. Do we need to edit the templates ?

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Henry J. 5,237 on at

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Hi Pratik,

Yes, I think it makes sense to have a look at the templates they are applying.
Also please consider raising any formatting issue that you see to support as this might be something that needs to be fixed from a product perspective instead of having your users fix the formatting for each email: https://admin.powerplatform.microsoft.com/support

Henry

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