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Customer experience | Sales, Customer Insights,...
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Email Credits

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Posted on by 87

Hi,

I ma setting up D365 Marketing for the first time and trying out the marketing emails.  After sending 1 test email out I get the message:

"You have used up all your email credits for this month. Please purchase more to continue using this service."

Is it possible to purchase email/contact credits for D365 in a stand-alone way i.e. not part of a license subscription?

Thanks

John

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  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi John,

    Please refer to the following links to know more about it:

    Monitor your monthly quotas (Dynamics 365 Marketing) | Microsoft Docs

    It states that your email quota is equal to ten times your marketing contacts quota.

    Go to Billing > Purchase services and find the Dynamics 365 Marketing if you have purchased a license for it.

    You will find several Add-ons in its Product details and you can purchase them according to your request.

     pastedimage1623043444712v1.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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