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Integrate D365 Marketing with external e-commerce

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Posted on by 110

Is it possible to integrate an external e-commerce with Dynamics marketing, and be able to identify when a user abandons their cart, when they leave, and other types of interactions on my external site?
And is it possible to use these interactions in the customer journey?

Thanks

  • Suggested answer
    Petr Jantac Profile Picture
    Petr Jantac on at
    RE: Integrate D365 Marketing with external e-commerce

    Hi,

    You can create custom triggers and place them as a code into your e-commerce website. These custom triggers can be then used in your journey. Please see this documentation for more info:

    learn.microsoft.com/.../real-time-marketing-custom-triggers

    Thank you.

    Petr

  • Shenkx Profile Picture
    Shenkx 110 on at
    RE: Integrate D365 Marketing with external e-commerce

    Thanks for the answer. But how do I work with the records captured in e-commerce, within the customer journey?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Integrate D365 Marketing with external e-commerce

    Hi Shenkx,

    Maybe you can refer the following link:

    Embed forms on external websites (Dynamics 365 Marketing) | Microsoft Docs

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