Integrate D365 Marketing with external e-commerce

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Posted on by Shenkx

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Is it possible to integrate an external e-commerce with Dynamics marketing, and be able to identify when a user abandons their cart, when they leave, and other types of interactions on my external site?
And is it possible to use these interactions in the customer journey?

Thanks

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Community Member on at

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RE: Integrate D365 Marketing with external e-commerce

Hi Shenkx,

Maybe you can refer the following link:

Embed forms on external websites (Dynamics 365 Marketing) | Microsoft Docs

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Shenkx 110 on at

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RE: Integrate D365 Marketing with external e-commerce

Thanks for the answer. But how do I work with the records captured in e-commerce, within the customer journey?

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Petr Jantac Moderator on at

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RE: Integrate D365 Marketing with external e-commerce

Hi,

You can create custom triggers and place them as a code into your e-commerce website. These custom triggers can be then used in your journey. Please see this documentation for more info:

learn.microsoft.com/.../real-time-marketing-custom-triggers

Thank you.

Petr

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