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Customer experience | Sales, Customer Insights,...
Answered

Deactivate subject from subject tree

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Posted on by 416

I have a subject that has been previously added to the system and is linked to some of the cases. I previously added other subjects and therefore, we are not using the old one anymore, however, it cannot be deleted since it is linked with other cases.

I was wondering whether it is possible somehow, to deactivate the subject from the subject tree so that users do not use it anymore.

Any suggestions? (solution should not include code)

Thank you in advance. 

I have the same question (0)
  • Verified answer
    Seva Lagus Profile Picture
    25 on at

    Hello fran2105,

    Option I "Old School":

    www.xrmtoolbox.com/.../

    Option II "Unified Interface":

    docs.microsoft.com/.../create-manage-subject-tree

    Hope it helps!

    Regards,

    Seva Lagus

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