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40Hi,
i installed on my pc [windows 7, outlook 2010] MS Dynamcis CRM 2016 for MS Office Outlook.
it works perfectly till i restart the outlook an error block the outlook. i tried to run it in safe mode, it seems the problem from the CRM add-on.
i launched the trace on error, but unclear error message:
# CRM Tracing Version 1.1 Unmanaged
# LocalTime: 2017-02-16 11:35:04.123
# Categories: *:Error
# Schedule: No registry key - using default value: Daily
# ComputerName: HAYDAR_BASHAR
# CRMVersion: 8.0.0000.1088
[2017-02-16 11:35:04.123] Process:OUTLOOK |Thread:6960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\155610\src\core\application\outlook\addin\crmserverstate.cpp Line: 43
>hr = 0x80004005
# CRM Tracing Version 1.1 Unmanaged
# LocalTime: 2017-02-16 11:35:04.139
# Categories: *:Error
# Schedule: No registry key - using default value: Daily
# ComputerName: HAYDAR_BASHAR
# CRMVersion: 8.0.0000.1088
[2017-02-16 11:35:04.139] Process:OUTLOOK |Thread:6960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='AxaPreProd', OrganizationId='{11E89B53-E36D-E611-80C6-00155D011F36}' Function: CStateEngine::Execute File: c:\bt\155610\src\core\application\outlook\addin\stateengine.cpp Line: 85
[2017-02-16 11:35:04.139] Process:OUTLOOK |Thread:6960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\155610\src\core\application\outlook\addin\common.cpp Line: 82
>hr = 0x80004002
[2017-02-16 11:35:04.139] Process:OUTLOOK |Thread:6960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\155610\src\core\application\outlook\addin\common.cpp Line: 185
>hr = 0x80004002
[2017-02-16 11:35:04.139] Process:OUTLOOK |Thread:6960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\155610\src\core\application\outlook\addin\common.cpp Line: 120
>hr = 0x80004002
[2017-02-16 11:35:06.47] Process:OUTLOOK |Thread:5496 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\155610\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
[2017-02-16 11:35:06.203] Process:OUTLOOK |Thread:5496 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\155610\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
[2017-02-16 11:35:06.810] Process:OUTLOOK |Thread:5496 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\155610\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 433
Any help,
thanks.
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