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How do I contact QB support? {2024}

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Are you a QuickBooks user in need of assistance? Look no further! QuickBooks is dedicated to providing reliable and prompt customer services, ensuring that you get the help you need without any hassle. In this guide, we'll walk you through various methods on how to contact QB support efficiently, keeping the process simple and user-friendly.

1. Calling QuickBooks Desktop Customer Services

When reaching out for assistance, you can call the QuickBooks Desktop customer services phone number at 1-833 INTUIT-575-6111 or 1-(833)575-6111, or opt for the Quick Response hotline at 800-446-8848. To speak with a representative, follow these steps:

  • Sign in to your QuickBooks Online company.

  • Click on the Help (?) icon.

  • Select /Talk to a human./

  • Enter your concern and tap /Contact us./

Please note that due to limited staffing during the pandemic, it's advisable to check customer services hours for the most convenient time to contact QB support.

2. Chatting with a QuickBooks Expert Online

Prefer written communication? You can engage in a live chat with a QuickBooks expert online. Follow these simple steps:

  • Visit the QuickBooks desktop customer services website.

  • Click on the “Contact Us” button.

  • Initiate a chat with a QuickBooks customer services expert.

This method allows you to type out your queries and receive real-time responses from a knowledgeable representative.

3. Getting Help with QuickBooks Online

For QuickBooks Online users, follow these steps to get assistance within the application:

  • In your QuickBooks Online company, select (?) Help.

  • Choose between the Assistant or Search tab.

  • Opt for live chat or ask the community for help.

Live chat for QuickBooks Online Simple Start, Essentials, and Plus users is available from 8 AM to 6 PM SAST, Monday to Friday.

4. Utilising Social Media Channels

QuickBooks understands the importance of reaching users through various platforms. Social media, like Twitter and Facebook, is a great avenue for seeking assistance. Simply send a direct message or leave a comment, and the social media customer services team will guide you through the next steps.

5. Exploring the QuickBooks Community Forum

The QuickBooks Community Forum is a valuable resource for collaborative problem-solving. Interact with other users, post your query, and receive insights and solutions from the community or QuickBooks moderators.

6. Emailing QuickBooks Customer Services

For users who prefer written communication without the need for instant responses, emailing QuickBooks customer services is an option. Send an email outlining your concern to the designated customer services email address.

7. Checking the QuickBooks Help Centre

Explore the QuickBooks Help Centre for articles, guides, and frequently asked questions before reaching out to customer services. It's a quick and efficient way to find solutions to common problems.

8. Attending QuickBooks Webinars and Training Sessions

Stay informed by attending QuickBooks webinars and training sessions. These events not only educate users about various features but also provide a platform to address user queries in real-time.

9. Exploring the In-App Help Feature

QuickBooks applications, both desktop and online versions, often include an in-app help feature. Find a help icon or question mark within the application to access context-specific assistance.

10. Utilizing the Callback Feature in QuickBooks

If you prefer not to wait on hold, QuickBooks provides a callback feature. Follow these steps:

  • Select the Help option in the top-right corner of your QuickBooks product.

  • Enter your issue in the search bar and select the Contact Us button.

  • Choose the Get a callback option and enter your contact information.

Remember, a direct phone number without extensions is required, and this feature is currently available only for online users.

11. Contacting QuickBooks Desktop Customer Services

For QuickBooks Desktop users, the process may differ slightly:

  • Sign in to your QuickBooks Online company.

  • Go to Help (?).

  • Select Contact Us and enter your concern.

  • Choose between starting a chat or getting a callback.

Remember, assistance is just a call or click away! You can also contact QB support by calling the 𝗤𝘂𝗶𝗰𝗸𝗕𝗼𝗼𝗸𝘀 Desktop 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 phone number at 1-833 INTUIT-575-6111 or 𝟭-𝟴𝟯𝟯-𝟱𝟳𝟱-𝟲𝟭𝟭𝟭 or 800-446-8848 (Quick Response).

Conclusion

In conclusion, QuickBooks offers a diverse range of customer services channels to cater to the varied preferences of its users. Whether you opt for direct communication through phone calls or chats, utilize community forums for collaborative problem-solving, or explore the vast resources available in the Help Centre, QuickBooks ensures that help is accessible when you need it. By leveraging these methods, you can navigate the QuickBooks customer services ecosystem effectively, ensuring a seamless experience with this powerful financial management tool. Assistance is just a click or call away!

Frequently Asked Questions (FAQs) About Talking to Someone at QuickBooks Help Desk

Does QuickBooks have 24/7 customer services?

Yes, premium customer services via phone and messaging are accessible 24/7. However, occasional downtime and events may impact availability.

How can I reach QuickBooks customer services by phone?

Contact QuickBooks customer services by calling the QuickBooks Desktop customer services phone number: 1-833 INTUIT-575-6111, 1-(833)575-6111, or 800-446-8848.

Is live chat available for QuickBooks Online users?

Yes, QuickBooks Online users can access live chat customer services from 8 AM to 6 PM SAST, Monday to Friday.

Can QuickBooks Desktop users use the callback feature?

No, the callback feature is currently available only for online users.

What are the hours for QuickBooks customer services?

For QuickBooks Online (QBO) Plus, Essentials, and Simple Start versions, customer services is available from Monday to Friday, starting at 6 AM and concluding at 6 PM. On Saturdays, customer services hours are from 6 AM to 3 PM Pacific Time. However, if you're a user of QBO Advanced, rest assured that customer services operations run continuously, 24/7.

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