Way to Move/Edit a Posted Payment?

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Posted on by Community Member

Hi,

I have a payment that was left unapplied and posted to the wrong customer account. I would like to take that payment and move it to a different customer account and apply it to the correct invoices. How do I go about doing this? I've tried using "Apply Sales Documents" but it doesn't allow you to move the payment to another customer account & apply. I've also attempted to do a negative cash receipt batch to reverse the posting, but again, GP doesn't allow it.

Thanks,

Jason

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Rosemary 10 on at

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RE: Way to Move/Edit a Posted Payment?

Hi,

As Victoria suggested option 1 is a viable option, as long as the receipt is for the current period.

This is something we have had to do on more than one occasion, the option generates a journal which would back out respective entries in the GL.

Making it 'safe' to re-enter the receipt and apply to the correct invoices.

Regards,

Rosemary
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Victoria Yudin 22,768 on at

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RE: Way to Move/Edit a Posted Payment?

Jason you could:

Void the original payment and re-enter it under the correct customer. This sometimes gets messy if the original cash receipt was entered a long time ago...so you might prefer option 2 below.

Enter a debit memo to the 'wrong' customer and a credit memo to the 'right' customer. One side of both transactions will be AR, for the other side use a suspense account. Since one will be a debit and the other a credit these will net out to zero. Apply the payment already entered for the 'wrong' customer to the debit memo you create. Apply the credit memo you create for the 'right' customer to their invoice.

Also, just my 2 cents, but whatever you do, don't use the option to enter negative cash receipts in GP. They cause nothing but trouble.

Hope that helps.