web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

🚀 Season of Sharing Community Challenge Launch!
Ask A Community Pro
Introducing our New Video Series: Community Spotlight
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Facing issue with savi...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Facing issue with saving selected Delivery Option on my E-commerce site

(0) ShareShare
ReportReport
Posted on by eetigu 40

Hi All, 

I have an issue saving a selected delivery option on my e-commerce site. I have set up modes of delivery and also set up auto charges in HQ. In addition, configured Pickup modes of delivery under commerce parameters in HQ then run process delivery mode. 

However, in the e-commerce site on selection the available delivery option, I get an error when I click save and continue. The error reads, "Something went wrong. Please try again later" as shown in image below.  

Delivery-Option-Error.png

The theme I am using is Fabrikam and D365 installed product version is 10.0.31 (10.0.1406.105). 

What could the issue be and how do I resolve it?

Thanks

I have the same question (0)
  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at

    Have you attached the channel (e-commerce store), product (all the items on your current order), and address(Country or state of the delivery address) to the mode of delivery? After this setup, you need to run the "Process delivery modes" batch job. Once the batch job is completed, push the 1120 job to the channel DB.

    If the issue persists, have a look at the Retail Channel Events in the LCS to see more detailed information.

  • eetigu Profile Picture
    eetigu 40 on at

    Hi Shafeeque,

    I did all necessary setups on mode of delivery and also run 1120 job.

    I have done an inspection on the page and noticed an error "Failed to load resource. Server responded with a status of 400." The error relates to "rs.su.retail.dynamics.com/Commerce/Carts('W6fGgGZdFF~WInNCIXb0r1N1V~Gd2SS9')/UpdateLineDeliverySpecifications?api-version=7.3".

    It appears the api is having trouble updating line delivery specifications.

    Any help?

    Thanks

  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at

    Looks like you have all configurations in place. One thing I would check will be the version match between e-Commerce and CSU. Sometimes if there is a huge gap between the CSU (which is automatically updated) and e-commerce (requires manual update), some APIs fail.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

🚀 Season of Sharing Community Challenge Launch!
Ask A Community Pro
Introducing our New Video Series: Community Spotlight

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 179 Super User 2026 Season 1

#2
Laurens vd Tang Profile Picture

Laurens vd Tang 110 Super User 2026 Season 1

#3
Subra Profile Picture

Subra 107

Last 30 days Overall leaderboard

Featured topics

Quality order uses default receipt location instead of actual physical receipt location

Product updates

Dynamics 365 release plans