Credit memo application issues

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Posted on by Moosiah22

I have issued a credit memo to a customer and am now trying to apply it towards multiple invoices. Since it is already posted I assume a cash receipt journal is the only way to apply it. If so, it is asking me for a Bal. Account No. when applying the credit. I'm not sure what best practice is for that. I have already selected a G/L acct when I generated the credit memo. Would this balance account be the AR account then? I ask because I know manually hitting the AR account is normally not something done in accounting so I want to be 100% sure before I choose this. I've never used an accounting system where I have to choose a G/L account when applying a credit memo to an invoice so this step is confusing to me. I have read the Microsoft documentation and cannot find a satisfactory answer to this question. Basically just looking for best practice.

Thanks!

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Dynamics 365 Business Central

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JAngle 133 on at

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If you have posted a document type of credit memo, be it journal or document, you can apply it with no use of a g/l account. Go to the customer ledger entries, pick the credit memo line and choose the apply button. This will pop open a screen that you're used to seeing in the cash receipt process. Difference is you have to post the application. There is a button for it.

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Moosiah22 42 on at

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Thanks Josh! That's exactly what I needed.

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