Retail pricing using affiliations in call center

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Posted on by J-AX

Is it possible to apply price adjustments that are linked to price group for affiliations only? Or do they have to be assigned to the retail channel as well?

We do not want to price a customer based on who they call. Our call centers are divided by branch because of how we separate methods of payment. So each branch has it's own call center. If a customer calls into any one of our branches, they should receive the same price regardless of the user taking the call.

We have created affiliations and associated them to customers. Each affiliation is associated to a price group (or multiple price groups). We do not have any price groups associated to the call center. Will the price adjustment still be used?

If so, how is the base price before the adjustment selected. It does not seem to always take from a trade agreement.

Running ax 2012 R3 cu12

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MWAT 955 on at

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Hi,

When you create price adjustment you select what price groups it should apply for, then you just select the ones that are connected to the affiliation(s). Those price groups should not be needed to connect to the retail channel.

To better understand how pricing in retail works , I recommend this informative blog post (it is for 365 but should apply for AXR3Cu12 as well)

kurthatlevik.wordpress.com/.../new-microsoft-dynamics-ax-a-guide-for-using-retail-sales-prices-and-discounts

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