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90Hello All
I have a customer running RMS 2.0, there was an issue with a cash draw and subsequent troubleshooting lead me to delete and recreate the Register account used,.
This has had the effect of "Splitting" the transaction Journal into 2 and when staff try to look up a transaction from before when the register account was deleted they are not able to simply look up the customer and click on transaction history. Doing so shows a blank invoice.
The old Journal data is still there and I can look up any transaction by Batch but as there as over 2000 batches this is a slow process.
Is there any what to "Merge" the journals back into 1 continuous journal?
The attached screen shots show the "Register" field has number 1 in the transaction I can look up directly from the customer account page and the 2nd shows an invoice I've had to manually look up (no register number)
The register account I deleted / re created can be seen in the final screenshot and was done under the "database > Registers > Register List" menu in Store operations Manager software
Assiatance is greatly appreaciated
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