Announcements
No record found.
We have a customer portal, based on the the standard Dynamics 365 one, with a number of knowledge articles providing help and advice to end-users.
Does anyone know if it is possible to restrict access to a knowledge article to a specific user? If so how might it be done?
Thanks
Steve
Hi Steve,
Content access levels give another level of control separate from web roles to control access to knowledge articles in a portal.
By default, three content access levels are available: Default, Registered Users, and Premium Users. The Default content access level is associated with the Anonymous Users and Authenticated Users web roles. You can create additional content access levels and associate each of them with account, contact, or web role, then simply associate that access level with a knowledge article– that article is only available to the users associated with that access level (directly or indirectly)
You can refer following links for more details:
Filter Knowledge Based Articles With Content Access Levels - Microsoft Dynamics CRM Community
Manage knowledge articles by using content access levels - Power Apps | Microsoft Docs
Thanks again Leah,
Another very helpful response
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
We are thrilled to have these Champions in our Community!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
11manish 36
Mallesh Deshapaga 32
Goloknath 28 User Group Leader
