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Microsoft Dynamics CRM (Archived)

Missing menu in Opportunity Entity after scheduled upgrade to CRN 2016 OL update

Posted on by Microsoft Employee

The client is having this using three types of browsers.

IE, Chrome and Safari.  

I connect to the instance.  On three different machines I cannot reproduce the error.   Any Ideas.   I was thinking possible GPO since they are on a network.

missing-in-opp.png

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Missing menu in Opportunity Entity after scheduled upgrade to CRN 2016 OL update

    I'm dealing with "IT People" who are not on the site.  Neither am I. 

    I had them try access in "incognito" mode in Chrome and in private browsing mode in IE 8.

    Then it works.    I asked the Admins to check for GPOs and network Malware updates.    Macs are having the same issues.

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Missing menu in Opportunity Entity after scheduled upgrade to CRN 2016 OL update

    Vikranth is right.

    It looked like this happened to CRM 2016 users for some reason.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Missing menu in Opportunity Entity after scheduled upgrade to CRN 2016 OL update

    Hi,

    Did you try clearing browser cache and temp folder in the user's machine? Check to see if that resolves the issue.

    Thanks

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