We have had 2 different customers who have had issues with deductions automatically inactivating when they use a deduction end date. Even if the end date is well after the pay period end date, the deductions are inactivating automatically and are not being taken. The same deduction remains active for all employees that were not given an end date. It is definitely not a change and roll-down situation as we have isolated it to happening during the payroll calculation step. In both cases the companies are using a particular third party product however, the third party refuses to take responsibility or even consider the possibility that it is their issue. The question is, does GP inactivate benefits at all or simply stop processing the deduction once the end date has been reached?
Thanks!
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