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Partially Ship-Cancel Remainder in Sales Orders is not working correctly

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Posted on by Community Member

Hi,

I have a situation where Back Order is not being cancelled in OM Sales Orders.

The customer has configured Processing Option Partially Ship-Cancel Remainder

The Sales Order (40.100.00) on Shipping Information Tab has selected Partially Ship-Cancel Remainder

After the first Shipper and Invoice, the Sales Order continues Open and continues having Back Order , which must be closed.

As I can see the customer and sales order are correctly registered, I can´t understand why BO is not closed and set to 0 for the sales order.

Dynamics SL 2011

Thanks.

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Mark E 6,451 on at

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RE: Partially Ship-Cancel Remainder in Sales Orders is not working correctly

Questions:

Are there more than 1 Line Item on the Sales Order?

If Yes, is there at least 1 Line item that could not Partial Ship, and is fully backordered?

If Yes, then the issue is that Backorders are only cancelled for items that have been partially shipped, and any unshipped items keep the Sales Order open until at least some can ship.

To my knowledge, this has been the design for as many years as I can recall. Check out the Order Mgmt User Manual, and do a search on "ADG_X_CancelBackorder". It details the steps in order to modify an order type so that the whole order is cancelled after a partial shipment.

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