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Microsoft Dynamics CRM (Archived)

I'M getting the error message - Microsoft.Crm.Setup.Shared.RemoveOrphaned ProductUpdateRegistryKeysAction failed.

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Posted on by 821

I'm getting the following error message when trying to install Dynamics CRM 2015 (For a Migration). I had no internet access so all perquisites had to be manually installed. All checks have passed but the install fails alter a while

Any help would be great . Thanks G

16:16:16| Error| System.Exception: Action Microsoft.Crm.Setup.Shared.RemoveOrphanedProductUpdateRegistryKeysAction failed. ---> Microsoft.Crm.Setup.Shared.SetupException: Data ProductInfo.ExistingProductCode is not available.

   at Microsoft.Crm.Setup.Shared.PropertyBag.GetPropertyValue(String propertyName)

   at Microsoft.Crm.Setup.Shared.ProductInfo.get_ExistingProductCode()

   at Microsoft.Crm.Setup.Shared.RemoveOrphanedProductUpdateRegistryKeysAction.Do(IDictionary parameters)

   at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)

   --- End of inner exception stack trace ---, Error, RetryCancel, Option1

Environment:

Full Server install on a single VM

Windows Server 2012 R2

SQL Server 2012 SP3 Standard

No Internet connection so CRM 2015 install update is not possible

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I have the same question (0)
  • ashlega Profile Picture
    34,477 on at

    It's looking very similar to this:

    community.dynamics.com/.../191228

  • gman0104 Profile Picture
    821 on at

    I did the above bit still have the same error ?

  • CU27040923-16 Profile Picture
    4 on at
    Has anyone found a solution to this error? I have been at it for weeks and cannot seem to get past this installation error.
    Thanks for any support.

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