Dynamics 365 SharePoint Online Integration - Can't delete document

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Posted on by Community Member

My client enabled document integration on entity serviceactivity. When opening entity things look like this (Slovenian language, but it looks the same in English):

2746.screen.png

Please note missing icons in navigation and ribbon (just for documents).

Some of buttons work (Edit, New, Upload,...). I'm having an issue with "Delete" button which doesn't work?

Debugging client script i noticed that function

Mscrm.CommandBarActions.deleteSharePointRecords

is looking for a grid:

var $v_0 = window.document.getElementById("associatedGridRibbon")

which can't be found: $v_0 ends up beeing null

I can open sharepoint location and delete document from there. Document integration is working normally on other (new) forms. Environment: CRM Online & SharePoint Online

Any insight into this problem would be very much appreciated.

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Community Member on at

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HI Jani,

You may consult that to Tenfold. Tenfold, is a third-party CTI solution that supports MS Dynamics integration. We have features like caller ID and the call popup which you've mentioned here. You can sign up for a free trial or ask for a demo on our website. www.tenfold.com/.../dynamics

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Andreas Cieslik 9,267 on at

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Have tried to clear you browser cache? Same behavior in other browser types?

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