CRM 365 has no "recent work" icon

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Posted on by Holly Li

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We just upgraded to CRM 365, on-premise version 8.2.3.8. There is no "shortcut to recent work" icon on the top menu, also no records in the "recently viewed". Is there a setting somewhere to turn that on?

Thanks

Holly Li

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Holly Li 235 on at

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RE: CRM 365 has no "recent work" icon

Here is how we solve this problem:

We have to do the upgrade like this: From 2011-2013-2015, upgrade to V8.0.0.1088. Then directly go to 8.2.2. This is working so far. If we install any version in between or go to 8.2.3, we will have this problem(and dashboard problem).
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gdas 50,085 on at

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RE: CRM 365 has no "recent work" icon

Can you please share screenshot.Seems you need to raise ticket to MS.
Holly Li 235 on at

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RE: CRM 365 has no "recent work" icon

It happens to all users and all browsers. Thanks
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gdas 50,085 on at

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RE: CRM 365 has no "recent work" icon

Hi,

Is this happening for all user or particular user ? Try with different browser and different machine, different user login.