Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 general forum
Answered

How to find out which form is used and where? Any tool provided by XrmToolbox?

Posted on by 355

Hi,

Sometimes I find it tricky to find out which form is being used in a specific context.

For example, in the Customer Service Hub, here is the Tier 1 Dashboard that includes a Card form for the entity Case:

dashboard_5F00_cases_5F00_card_5F00_form.png

I know that is a card form for the entity Case because when I click on the card form to enter the record, I see that the card form is associated with a Case:

dashboard_5F00_cases_5F00_card_5F00_form_5F00_2.png

Now, if I look at the App designer for the current App, I can't find any information which tells me which card form is being used in that Tier 1 Dashboard :

dashboard_5F00_cases_5F00_card_5F00_form_5F00_1.png

Where should I look for that information instead?

In addition to this, is there any tool provided by XrmToolBox to explore forms to find out which of them are used and where?

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How to find out which form is used and where? Any tool provided by XrmToolbox?

    Hi Joel,

    The card form that is used to System dashboard is the one set with the highest form order, and Tier 1 Dashboard is one of the system dashboards in customer service app.

    For example, i have two card form in case entity, The difference is that Case Card form displays the description field and New Case Card form displays the case number field:

    pastedimage1622619831983v4.png

    Then the Tier 1 Dashboard show different case card form with different form order.

    1.Case Card as highest form order:

    pastedimage1622620082501v7.png

    pastedimage1622619727993v3.png

    2.New Case Card as highest form order:

    pastedimage1622619997695v6.png

    pastedimage1622620106586v8.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,552 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,552 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans